Big Y Policies

General Privacy Policy

At Big Y, we understand your concern for privacy. As part of our effort to serve you better, we may gather relevant information which will only be used for internal company purposes. We may also send you, from time to time, information on upcoming events, special promotions, or free product samples. However, Big Y will not sell or rent any personally identifiable information to anyone else, including advertisers and direct mail companies or telemarketers.

View Our Full Privacy Policy

If you wish to be taken off our mailing list,
please call toll free 1 (877) 914 - BIGY
or write:
Big Y Foods, Inc. P.O. Box 7840
Springfield, MA 01102-7840

Coupon Policy For Manufacturers', Internet & Digital Coupons

• The purchase must meet the terms of the coupon.
• Only one coupon is allowed per item.
• Manufacturers' paper coupons with a face value less than 99¢ will be doubled.
• Digital coupons, store coupons & those that state “Don't Double” will not be doubled.
• Digital coupons & offers can be combined with manufacturers' coupons.
• "Free-item" coupons will not be doubled.
• The value of a coupon or value when doubled, may not exceed the price of the item. If it does, the item is free.
• Coupons cannot be accepted toward any item that is given 'FREE' based on our stores' advertised sale. For example, if an item is advertised as 'Buy 1 Get 1 Free,' and the customer selects two, they may only redeem one manufacturers' coupon.
• Redemption of identical coupons is limited to 5 per customer per ad week.
• Double coupon offer excludes coupons on tobacco products, alcohol, lottery tickets & other items prohibited by law.
• We reserve the right to accept or reject any coupon.

Gift Card Purchase Policies

• Big Y Membership is required to purchase gift cards with the exception of Big Y gift cards purchased with CASH.
• All purchases of $250 or more in gift cards must be processed at the Customer Service Desk.
• Valid identification is required if paying by credit card. The name on credit card, Big Y Membership and identification must match.
• Gift cards can not be used to purchase gift cards, lottery tickets or for non merchandise such as Western Union Money Orders.

Big Y has the right to deny the sale if above criteria is not met.

Our Price Accuracy Policies

*Excludes items prohibited by law.

Connecticut

• In the event that a consumer commodity scans at an incorrect higher price, you will be given one item of that consumer commodity free of charge up to the value of $20.00, credit will be given for items of higher value.

Massachusetts

As required in 202 CMR 0.06(2) if there is a discrepancy between the advertised price, sticker price, scanner price, display price and checkout price on any grocery item the consumer pays the lowest price. In the case of food stores or food departments, if the checkout price or scanner price is not the lowest price or does not reflect a qualifying discount: the consumer:

1. Shall not be charged for one unit of the grocery item, if the price is $10 or less;
2. if the lowest price is more than $10 the consumer shall be charged the lowest price less $10 for one unit of the grocery item,
3. and shall be charged the lowest price for any additional units of the same grocery item purchased.

CURRENT STORE PRICE LIST CAN BE FOUND AT THE CUSTOMER SERVICE DESK. 202 CMR 0.06(2) MUST BE POSTED AT EACH CHECK OUT REGISTER.

General Refund Policy

• All merchandise* is sold with 100% Satisfaction guaranteed.
• If you are not completely satisfied, return product* with receipt for a full refund.
• Returns totalling greater than $20.00 will require the approval of the Manager-In-Charge.
• Without a receipt, we will gladly issue a credit for the lowest selling price from the past six months.

Advertising Policies

• Artwork is for display purposes only and does not necessarily reflect the items on sale.
• Not responsible for typographical errors.
• In fairness to our customers, we reserve the right to limit sales of any item offered for sale.
• Not available in case lots or to other dealers or wholesalers.
• Some items in the flyer are not available in all stores.

General Online Contest Rules

You must fill in all required fields of the entry with valid, truthful information.

Big Y reserves the right to post winner's first name along with the town and state in which they reside, and a picture (only if provided by winner).

Big Y shall have no responsibility for lost, late or misdirected entries or for problems or technical malfunctions of the computer system.

Contest is open to Big Y Membership account holders only. If you do not have a Big Y Membership, you may apply for a FREE Big Y Membership at the Customer Service Desk.

Contestant must be 18 years or older to enter, with the exception of contests specifically asking for under 18 years of age entries with parental permission.

Winners will be notified via email as soon as possible after verification.

All taxes on prizes are the responsibility of the winner.

Contest is void where prohibited by law. No purchase is necessary.

All contact information provided on our website will be subject to the privacy policy.

Big Y is in no way responsible for the actions of its users or other third parties, and shall not be held responsible or liable for any content transmitted, uploaded, posted or created by one of its users or other third party.

Changes:

Big Y shall have the right at any time to change, modify or delete any or all terms and conditions of this Agreement, or to impose new conditions or terms. Notice of any such changes, modifications, deletions or additions will be posted on bigy.com. Any use by a user after such notice shall constitute an acceptance by the user of such changes, modifications, additions or deletions. Big Y shall also have the right to change, modify, suspend, discontinue or restrict the use of any portion or the entirety of bigy.com at any time, for any reason or for no reason at all, and without notice or liability.

Official Big Y Foods Inc. Facebook Page Policies

We are so happy to have you join our online community. We're here to bring you valuable tips, fun and interesting news, and, of course, connect with you. We're happy you want to join the conversation—all we ask is that you keep Facebook's privacy and security policies, as well as some of our own simple guidelines, in mind:

please DO:

POST OFTEN AND BE POSITIVE

We want to build a thriving community. You can help by being positive and constructive with your posts. Please treat others with consideration.

BE SPECIFIC

If you want to share with us a great experience or an opportunity for us to improve, please share it. All we ask is that you are specific where you shopped, the date and time. For example "I was shopping in Manchester, CT on Saturday at 1 PM and ...

BE CAREFUL

We can't guarantee the accuracy of all information posted by the community. Always consider any advice carefully before following it or posting your own.

please DO NOT:

DISRESPECT OTHER PEOPLE

We want people to feel comfortable about posting their questions and answers on our page. Angry rants don't help achieve this and they will be deleted.

SPAM

Do not post the same message multiple times across the fan page. Please post your message only once on the wall. Duplicate posts will be removed by the administrators. Also do not post any spam such as advertisements for other web sites and services, or other commercial solicitation; chain letters, or pyramid schemes.

INAPPROPRIATE OR ILLEGAL MATERIAL

Any posts with profanities, racist, sexist, abusive, threatening, defamatory, obscene or pornographic content in them will be deleted. Any posts which contain illegal material will also be deleted. Any posts with a link directing users to any information or content that, if posted on the wall, would constitute a violation of the Guidelines or Conditions of Use will be deleted.

Final Note:

The Big Y Foods Community administrators reserve the right to edit, move, lock or delete any message we deem inappropriate or disruptive to the forum and ban any user at our sole discretion.

• Big Y Foods does not endorse any comments made by its employees including speculations on future Company activity, unless made by an authorized representative. All statements and viewpoints expressed in the comments are strictly those of the commenter alone, and do not constitute an official position of Big Y Foods Inc.
• Are you a World Class Employee? If you are a Big Y Foods Inc. World Class Employee, we recommend that you disclose your employment status when you submit a comment or question! By doing so, you can help contribute to better the community. Please refer to Big Y Foods Social Networking Policy that is available to all Big Y employees.
• Claims of Copyright Infringement If you believe in good faith that materials available on a Big Y Foods Inc. site infringe your copyright, you (or your agent) may send Big Y Foods Inc. a notice requesting us to remove the material or block access to it. If you believe in good faith that someone has wrongly filed a notice of copyright infringement against you, the Digital Millennium Copyright Act permits you to send Big Y Foods Inc. a counter-notice. Details on notices and counter-notices are available on the Copyright Office site at http://www.copyright.gov disclaimer.

Check Cashing Policies

Connecticut

Limits:

Big Y accepts checks for purchases, not to exceed five checks per week, two checks per day.

New Customers:

Exact amount up to $250.00. No payroll checks or checks for cash back will be accepted on a New Customer card. You will receive standard check cashing benefits 30 days after cashing your first personal check.

Fees:

50¢ Check Cashing fee (free with $5.00 minimum purchase or exact amount of purchase). A $20.00 fee for all returned checks.

Sorry, We cannot cash the following:

• Two-party personal checks
• Pre-dated checks
• Insurance drafts
• Checks without an account number
• Altered checks
• Starter checks
• Checks payable to "Cash"
• Money Orders
• Out-of-state checks
• Company checks (business checks made payable to Big Y)

Note:

Please. . . Photo I.D. required to cash Government and Payroll Checks

ALL CHECKS PRESENTED MUST BE ACCOMPANIED BY YOUR BIG Y MEMBERSHIP ACCOUNT

BIG Y RESERVES THE RIGHT TO ACCEPT OR REJECT ANY CHECK

Our Big Y Membership is meant to be an aid to our customers.

These limits and conditions are intended to be flexible. If you have a problem or question on any of the above policies, please contact our Store Director.

Massachusetts

Limits:

Big Y accepts checks for purchases, not to exceed five checks per week, two checks per day.

New Customers:

Exact amount up to $250.00. No payroll checks or checks for cash back will be accepted on a New Big Y Membership account. You will receive standard check cashing benefits 30 days after cashing your first personal check.

Fees:

99¢ Check Cashing fee (free with $5.00 minimum purchase or exact amount of purchase). A $20.00 fee for all returned checks.

Sorry, We cannot cash the following:

• Two-party personal checks
• Pre-dated checks
• Insurance drafts
• Checks without an account number
• Altered checks
• Starter checks
• Checks payable to "Cash"
• Money Orders
• Out-of-state checks
• Company checks (business checks made payable to Big Y)

Note:

Please. . . Photo I.D. required to cash Government and Payroll Checks

ALL CHECKS PRESENTED MUST BE ACCOMPANIED BY YOUR BIG Y MEMBERSHIP ACCOUNT

BIG Y RESERVES THE RIGHT TO ACCEPT OR REJECT ANY CHECK

Big Y Membership account is meant to be an aid to our customers.

These limits and conditions are intended to be flexible. If you have a problem or question on any of the above policies, please contact our Store Director.